At Irza Fashion, your satisfaction is our top priority. If a purchase does not meet your expectations, we offer a simple and convenient return and exchange process.

Eligible Conditions for Return or Exchange:

A product can be returned or exchanged if it:

• Arrives physically damaged
• Has major defects
• Has fitting issues
• Is the wrong item or size
• Is lost or damaged during shipment

How to Exchange or Return:

If you have any issue with your purchase, contact us immediately via:

• Facebook: https://www.facebook.com/irzafashion/
• WhatsApp: +8801301772288

You can then ship the product back to us, and we will provide an exchange or replacement.

Important Notes:

• Exchanged items must be of equal or higher value. Any price difference for higher-value items must be paid by the customer.
• Shipping costs are not refundable, except if the product was damaged, lost, or the wrong item/size was delivered. Otherwise, shipping is paid by the customer.
• Items must be unworn, unwashed, and unused, with all original tags attached. Opened or damaged items, or items without a receipt, may be rejected.
• Repack the product securely in its original packaging and include the original invoice and tags.
• All returns and exchanges must be requested within 7 calendar days of the original purchase.